Purchases can be settled in cash, MASTERCARD, VISA, DELTA or MAESTRO card. Regretfully cheques (personal or company) will not be accepted. We do not accept American Express.
Whilst the web site is intended to give a fair representation of the facilities available, there may be occasions when certain facilities are out of use. Although every effort will be made to try and ensure that this does not happen, where it is unavoidable, then no liability shall attach to the Visitor Centre by reason thereof. If you require further information about any particular facilities or their availability please write well in advance of your visit so that your queries can be dealt with. The Visitor Centre cannot accept responsibility for anything said to you by our staff outside the information given in web site unless it is confirmed in writing. All information given in the website is correct at the time of going to press but services/facilities may be changed.
The Visitor Centre is not responsible for any property lost on the premises.
The Visitor Centre has a non-smoking policy. Due to legislation smoking will not be permitted in any public area.
Well behaved dogs are allowed in the warehouse and shop. Guide dogs are also allowed in the bar.
We love children at the Visitor Centre, for the comfort and relaxation of all our visitors we do ask parents to keep their children under supervision at all times.
The Visitor Centre operates the Challenge 25 initiative.
The “Challenge 25” initiative highlights the fact that “if you are lucky enough to look under 25 you will be asked to prove that you are over 18 when you buy alcohol”. Acceptable forms of proof are: photocard driving licence or passport accredited proof of age card. This applies to all visitors.
Maintenance and Improvements
As the Visitor Centre is now open all year round*, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will do our best to keep any noise and inconvenience to a minimum.
Please help us to make your experience a happy one: if something goes wrong on your visit please let us know before you leave so that we can try to put it right.
We cannot be held responsible for the failure of public services eg gas, water, electricity etc, or for any disturbance which is beyond our control.
*Excluding Christmas Eve, Christmas Day and Sundays
© 2018 St Austell Brewery